Privacy Policy

Effective Date: June 18th, 2025

Care For Me Home Health Services respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with us, including through our website, phone, email, and text messaging.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, address, email address, phone number, and other identifying details.
Health Information: When applicable, health-related details provided for the purpose of home health care services.
Communication Information: Content of your communications with us, including phone calls, emails, and text messages.
Usage Information: Information about your interactions with our website or digital communications.

2. How We Use Your Information

We use your information to:

Provide, coordinate, and manage home health services
Communicate with you via phone, email, or text message regarding your care, appointments, or inquiries
Send appointment reminders, health-related updates, and service notifications
Improve our services and internal operations
Comply with legal and regulatory obligations

3. Text Messaging Policy

By providing your phone number, you consent to receive text messages from Care For Me Home Health Services for purposes such as appointment reminders, health updates, and customer service communications.

Message Frequency: May vary depending on your care plan or interactions with us.
Message & Data Rates: Standard message and data rates may apply depending on your mobile provider.
Opt-Out: You can opt out of text messages at any time by replying “STOP.” You may also contact us directly to update your communication preferences.

Help and Support
If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at customerservice@carehomehealth.org.

Privacy Policy
Your phone number will be handled in accordance with our Privacy Policy, available at here. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not send marketing messages via text without your explicit consent.

4. Sharing Your Information

We do not sell your personal information. We may share your information:

With our healthcare staff and providers to coordinate your care
With third-party vendors who perform services on our behalf (e.g., billing, IT, or text message platforms)
When required by law or to respond to legal processes

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure.

6. Your Rights

You may have the right to:

Access the personal data we hold about you
Request corrections or updates to your information
Request deletion of your personal data (where applicable)
Withdraw consent for certain communications, including text messages, at any time

To exercise these rights, please contact us using the information below.

7. Cookies and Website Tracking

If you visit our website, we may use cookies or similar technologies to enhance your experience. You can choose to disable cookies in your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Care For Me Home Health Services
Email: customerservice@carehomehealth.org
Phone: (215) 341-2353